Frequently asked questions

Yes. Standard shipping is free on every US order — no minimum and no fine print. If you're in a hurry, Priority shipping (1–3 business days) is available at checkout from $49.99. Canada ships for $19.99 Standard or $39.99 Fast; other international rates are calculated at checkout for your address.

US standard shipping delivers in 5–7 days. Priority shipping (1–3 business days, from $49.99 at checkout) is the faster option within the USA. Canada: 10–12 business days Standard or 5–8 business days Fast. International delivery times vary by destination and carrier — you'll see the options and estimated timing for your country at checkout.

Every Vendrossi order ships from our warehouse in Middletown, New York, within 1–2 business days. Each bag is checked and packed with care before it leaves, and the moment it's on its way we email you a tracking number.

Yes — we ship worldwide from New York. Canada: $19.99 Standard (10–12 business days) or $39.99 Fast (5–8 business days). For other countries, international shipping rates are calculated at checkout, where you'll see the exact options and pricing for your country. Some countries charge import duties or taxes on arrival; those are set by your local customs office and are the customer's responsibility.

Never within the USA — the price you see at checkout is the price you pay, with no hidden fees of any kind. For international orders, some countries charge import duties or taxes when the package arrives. These are set by your local customs office, not by us, so it's worth checking what to expect before you order.

The moment your order ships, we email you a shipping confirmation with your tracking number and a link to follow your bag to your door. The email also shows which carrier is delivering it. You can also open your order confirmation email and tap “View your order”, or sign in to your account to see all your orders. Can't find it? Check your spam or promotions folder, or email support@vendrossi.com with your order number and we'll resend it.

Carriers occasionally miss a scan mid-journey, so a few quiet days are usually nothing to worry about. If there's been no movement for several days, email us with your order number and we'll check with the carrier. If tracking says delivered but the package isn't there, check around your home, with neighbors and household members, and with your local carrier office — it often turns up within a day or two. Still missing? Write to support@vendrossi.com and we'll work out next steps together.

Email support@vendrossi.com with your order number — and a few photos if anything is damaged — and we'll make it right. That goes for packages lost in transit, bags that arrive damaged, and orders that aren't what you ordered.

Please double-check your address at checkout. If you spot a mistake, email support@vendrossi.com right away with your order number. If your order hasn't shipped yet, we'll do our best to update it. If a package comes back to us because of an address issue or a missed delivery, we'll contact you right away to arrange reshipment.

You have 30 days from delivery to return your order. Items must be unused, unaltered and in their original condition, with all tags and packaging. Approved returns are refunded to your original payment method, minus a 10% restocking fee. Orders bought on sale or with a discount code can be returned within 30 days for full store credit instead of a refund. Please keep the original packaging if you can — it's the safest way to ship leather back to us.

Email support@vendrossi.com with your order number and the item you'd like to return, or use the form on our Returns & Warranty page. We'll reply by email with instructions, including the return address. Please wait for our reply before sending anything back — returns sent without instructions may not be processed.

Return shipping is arranged and paid by the customer. Please use a tracked service so we can follow your parcel and process your refund as soon as it arrives.

Once your return arrives and passes inspection, we email you to confirm and issue the refund to your original payment method (minus the 10% restocking fee for full-priced orders). Your bank or card issuer may take a few additional days to show it on your statement.

Yes. Orders purchased on sale or with a discount code can be returned within 30 days of delivery for full store credit rather than a refund. The same condition rules apply: unused, unaltered, in original condition with tags and packaging.

Of course. Email support@vendrossi.com with your order number and what you'd like instead, or choose “Exchange” on the form on our Returns & Warranty page, and we'll help you sort it out.

Yes. Reach out to support@vendrossi.com with the order number — the gift giver can share it, or we can help you find it — and we'll take it from there.

We accept Visa, Mastercard, American Express, Discover and Diners Club, as well as PayPal, Shop Pay, Apple Pay and Google Pay. Bancontact, MB WAY and Satispay are also available at checkout. All payments go through Shopify's secure, encrypted checkout, and we never store your full card details.

All prices are shown in US dollars (USD). Within the USA the price at checkout is the final price — no customs fees or hidden charges. Prices may change without notice, and sale prices are shown next to the regular price on the product page.

Email support@vendrossi.com as soon as possible with your order number. If your order hasn't shipped yet, we'll do our best to help — whether that's a change of address, a different size or a cancellation. Once your bag has arrived, you can request a return within 30 days of delivery.

You'll receive an order confirmation email right after checkout, with a “View your order” link to see its status. When the order ships, a second email brings your tracking number. If you don't see either, check your spam or promotions folder, then email support@vendrossi.com and we'll check for you.

No — you can check out as a guest. If you create an account, you can sign in any time to see all your orders and their status in one place.

Most Vendrossi bags are cut from thick full-grain buffalo leather — the top layer of the hide, with its natural grain left intact — chosen for its strength, thickness and the rich patina it develops with use. Several designs (Parma, Trento, Aosta and the Pisa briefcase) use crazy horse buffalo leather, a waxed full-grain finish with a distressed, vintage look; the Siena duffel is 100% water buffalo leather; and the Ravenna messenger uses top-grain buffalo leather. Every product page tells you exactly which leather that bag is made from.

Full-grain is the outermost layer of the hide with the natural grain untouched — the strongest, most durable leather, and the one that ages best. Top-grain has the very surface lightly sanded for a smoother, more uniform finish. Crazy horse is full-grain leather finished with a wax that gives it a two-tone, distressed look; scuffs and marks rub in over time and become part of its character. None of our bags use a painted-on finish or plastic-feel “bonded” leather.

Because each bag is made from natural leather, color, grain and markings vary slightly from piece to piece and from the photos. Those variations — small scars, grain patterns, shade differences — are the signature of real hide, and no two Vendrossi bags are exactly alike.

Yes — and that's the point. Full-grain buffalo leather darkens, softens and develops a rich patina the more you carry it. Light scratches often buff out with your fingertips, and crazy horse leather in particular shows marks that blend in as the wax moves. This patina is the natural life of real leather, not a defect.

Our bags are finished with solid metal hardware — antique brass on designs like the Lucca, Verona and Cortina — with reinforced stitching and reinforced leather handles. Several bags, including the Milano, Trento, Genova, Orvieto and the Assisi backpack, use YKK metal zippers; others use heavy-duty metal zippers with leather pull tabs. The hardware for each bag is listed on its product page.

It depends on the bag. Our laptop briefcases (Lucca, Napoli, Ravenna, Bergamo) have a padded or soft-lined laptop compartment; the Bolzano backpack has a cotton lining; the Assisi backpack and the Genova duffel have a tear-resistant lining. Each product page describes the interior, pockets and lining of that bag.

Vendrossi makes leather briefcases and laptop messenger bags, leather backpacks and leather duffel bags, in shades from light brown to dark vintage brown, plus black (the Napoli briefcase and Torino duffel — see our Black Leather Bags). Several designs come in a crazy horse finish; see Crazy Horse Leather Bags.

We skip as many middlemen as we can between the hide and your hands, keep our margins honest and put the savings back into the price — so more of what you pay goes into the bag itself, not a logo. Every bag is inspected before it ships, and if anything isn't right when it arrives, we'll make it right.

Here's a quick guide by laptop size, based on each bag's listed fit:

• Up to 15” — Napoli (15” size), Pisa (15”), Trento Backpack (15.6”), Ravenna Messenger (15”), Bergamo (15”)
• Up to 16” — Lucca Briefcase (fits up to 16”), Assisi backpack (16”), Bergamo (16”)
• Up to 17” — Verona Large Briefcase, Cortina Travel Backpack, Aosta Backpack, Napoli (17”), Pisa (17”), Ravenna Messenger (17”)
• 18” and larger — Bergamo (18”), Parma Briefcase (18”), Milano Executive Briefcase (19” wide build for large laptops)

Where a bag comes in more than one size, pick the size that matches your laptop's screen size. Still unsure? Email us your laptop model and we'll point you to the right bag.

Most of our duffels — the Matera, Genova, Orvieto, Torino and Como — come in 20”, 24” and 28” lengths. The Siena heritage duffel comes in 26” and 30”. As a guide, the Genova measures 20 × 12 × 9 in, 24 × 12 × 11 in and 28 × 13 × 12 in (L × H × W). The sizes and any listed dimensions are on each product page.

The 20” duffel is the airline-friendly carry-on size — compact enough for the cabin on most flights, and a good weekend bag. The 24” suits longer trips, and the 28” is the largest option for extended travel. Airlines set their own cabin limits, so check yours before flying.

Yes, on our travel-focused briefcases: the Lucca has a rear luggage trolley strap, the Milano has a back trolley sleeve, and the Pisa briefcase has a rear trolley sleeve that slides over a rolling suitcase handle. Look for “trolley strap” or “trolley sleeve” in the product features.

Each product page lists the sizes offered and the dimensions where available (for example, the Bologna backpack is 17 × 12 × 5 in, and the Genova duffel lists each size's measurements). If a measurement you need isn't shown, email support@vendrossi.com with the bag you're looking at and we'll get it to you.

For everyday dust, wipe the bag with a soft, dry cloth. For marks, use a cloth lightly dampened with water, then let the leather dry naturally away from heat. Avoid soaps, household cleaners and alcohol wipes, which strip the natural oils from full-grain leather.

Full-grain leather doesn't need much. An occasional light coat of a conditioner or balm made for full-grain leather keeps it supple, especially if the bag has been in dry heat or rain. Always test on a small hidden spot first, apply sparingly with a soft cloth and buff. On crazy horse leather, simply rubbing scuffs with a soft cloth or your fingertips usually blends them back in.

Leather is naturally water-resistant, not waterproof. A little rain won't hurt a full-grain buffalo leather bag — wipe it dry with a soft cloth and let it air-dry at room temperature, never next to a heater. Some bags, like the Assisi backpack and Genova duffel, also have a tear-resistant lining to protect what's inside. Avoid soaking the bag or leaving it wet.

Light scratches on full-grain leather usually fade when you rub them gently with your fingertips or a soft cloth — the leather's natural oils do the work. On crazy horse leather, scuffs blend into the two-tone finish and become part of its look. Deeper marks are part of the patina your bag earns with use; they aren't defects, and most owners come to like them.

Keep it in a cool, dry place out of direct sunlight and away from heat. Stuff it lightly with paper or a soft cloth to hold its shape, and don't store it in a sealed plastic bag — leather needs to breathe. Empty heavy items out between uses so the straps and handles rest.

Yes. Every Vendrossi bag is covered by our 2-year warranty, counted from the day it's delivered, against defects in materials and workmanship.

It covers genuine defects: things like failed stitching, broken hardware or faults in craftsmanship. It doesn't cover normal wear — scuffs, light scratches, darkening and the patina full-grain leather develops with use are the natural character of real leather, not defects — or damage caused by accidents, misuse, neglect or heat.

Email support@vendrossi.com with your order number, tell us what happened and include a few clear photos of the issue — or choose “Warranty Claim” on the form on our Returns & Warranty page. We'll review it and reply with next steps. Please wait for our reply before sending anything back. If the bag was a gift, the giver can share the order number, or we can help you find it.

Email support@vendrossi.com, call 845-832-1884, or use the form on our Contact page. A real person reads and answers every message. If it's about an order, include your order number so we can help faster.

We're available Sunday to Friday, 10am to 4pm (Eastern Time). You can email support@vendrossi.com any time and we'll reply during those hours.

Vendrossi Inc is based at 34 Cottage St, Middletown, NY 10940, United States, and every order ships from there.

Vendrossi is built on one stubborn idea: quality, price and service shouldn't be a pick-two. We make full-grain buffalo leather briefcases, backpacks and duffels, skip the middlemen to keep prices fair, check every bag before it ships, and have real people answer when you write. Read more on our Our Story page.

Yes — find us on Instagram, Facebook and TikTok. The links are also in the footer of every page.

Sign up for our newsletter at the bottom of any page. We send a few emails a month at most — new bags, restocks and leather care tips — and you can unsubscribe any time.