Returns & Warranty
Your Vendrossi bag should feel right today and for years to come. Here's how returns and warranty claims work, and how to start one.
Returns
Full-priced orders can be returned within 30 days of delivery for a refund to your original payment method, minus a 10% restocking fee. Items must be unused, unaltered, and in their original condition.
Return shipping is arranged and paid by the customer; please use a tracked service so we can follow your parcel. Once your return arrives and passes inspection, we email you to confirm and issue your refund.
Exchanges
Want a different size, color or style? Email support@vendrossi.com with your order number and what you'd like instead, and we'll help you sort it out.
Our 2-Year Warranty
Every Vendrossi bag is covered for 2 years from delivery against defects in materials and craftsmanship. If something fails, write to us with your order number and a photo, and we'll make it right.
The warranty doesn't cover normal wear, the natural patina full-grain leather develops with use, or damage caused by misuse or neglect. That patina isn't a flaw — it's the whole point of real leather, and your piece will only look better for it.
How It Works
Choose warranty claim, return or exchange in the form below, and include your order number and the reason for your request. We'll reply by email with instructions, including where to send your photos and, when needed, the return address. Please wait for our reply before shipping; returns sent without instructions may not be processed.
Please Note
Orders purchased on sale or with a discount code can be returned within 30 days for full store credit rather than a refund.
Tell us what you need
Start A Claim
Choose your request type and tell us the reason. Include your name, email and order number so we can help.
Prefer email? Write to us at support@vendrossi.com
Or call 845-832-1884
Frequently Asked Questions
How long until my refund appears?
Once your return arrives and passes inspection, we email you to confirm and issue your refund to your original payment method. Your bank may take a few additional days to show it on your statement.
I used a discount code on my order — what am I eligible for?
Orders placed with a discount code or purchased on sale are eligible for full store credit.
Can I cancel my order?
Email us as soon as possible with your order number and we'll do our best to help. Once your bag arrives, you can request a return within 30 days.
What counts as a defect versus normal wear?
Defects are things like failed stitching, broken hardware, or faults in craftsmanship — all covered for 2 years. Scratches that buff out, the darkening and character full-grain leather develops with use, and wear from daily carry are the natural life of real leather, not defects.
Do I need the original packaging?
Please keep it if you can — your item must come back unused, unaltered, and in its original condition, and the original packaging is the safest way to ship leather back to us.
Can I return a gift?
Reach out with the order number (the gift giver can share it, or we can help you find it) and we'll help you from there.